Terms & Conditions

TERMS AND CONDITIONS

Version 4
Updated on: 03 January 2023

DEFINITION

Slim’n Lite Health and Diet Food Center is a subsidiary company of National Catering Company WLL. Please read the Terms and Conditions (“Terms”) carefully before obtaining the Product or Service operated by Slim’n Lite (“us”, “we”, or “our”).

  1. Slim’n Lite refers to the food meal plan service provider.
  2. Meal plan as used in this Terms refers to the Product and Service obtained by the client from Slim’n Lite; it also refers to the document provided to client either in person, email or online as reference for the meals they will receive during the meal plan.
  3. The Meal Plans refers to any type of plan, package, service or product confirmed by the client in advance.
  4. Dashboard refers to the online client Web portal that lets them manage their account and can be accessible from www.slimandlite.ae.
  5. Dietitians refers to our wellness consultants. They may conduct nutrition assessment, weight measurements, body composition analysis and other noninvasive procedures.
  6. Dietitians can advise clients on what meal plans to take to reach the desired health and fitness goals.
  7. The meal plans are delivered to customers at their given address on a daily basis throughout the period of their purchased plan. 
  8. Cooler bags are the portable insulated thermal bags that carries all meals for the delivery days selected.

 

 

  1. CONDITIONS
    1. All clients who conducted their initial assessment, dietary consultations or online sign up have agreed to these terms and conditions from the start date till the end date and upon renewal of their meal plans.
    2. We consider any confirmation made over the phone, WhatsApp, message, online or through an email as valid.
    3.  We reserve the right to send email, SMS communication or advertise to all our clients unless they have unsubscribed or specified and requested to unsubscribe.
    4. We reserve the complete right to update, change, modify or amend any or all of the mentioned terms at any time without prior notice to meet the requirements or standard. Clients are encouraged to frequently visit these sections in order to be updated about the changes.

 

  1. ITEMS/PRODUCTS/SERVICES PRICING

a)    Terms-of-service applicable to the customers using this website

b)    All clients must pay a refundable Cooler Bag deposit fee of AED150 starting their meal plan.

 

 

  1. METHOD OF PAYMENT, CARD TYPES ACCEPTED AND CURRENCY
    1. We accept payments online using  and MasterCard credit/debit card in AED (or any other agreed currency)”.
    2. Clients can make a payment in person to the nearest branch or online on client web portal.
    3. In case of online payments, the details you submit will be delivered directly to our payment provider via a secured connection.
    4. Clients must retain a copy of all the transaction records and merchant policies.
    5. In person payments are accepted Sunday-Friday 9am-5pm
    6. Once the payment is made, the meal plan cannot be exchanged, upgraded or altered with a different meal plan
    7. Additional payment for loss of cooler bag must be settled at the end of the plan.

 

 

  1. DISCOUNTS
    1. Corporate discount can be added based on the terms and conditions agreed by Slim’n Lite and the Corporate Company.
    2. Clients are eligible for Corporate Discounts based on Slim’n Lite internal policies. Please contact customer care department for more information.
    3. Slim’n Lite may introduce discounts periodically. If a client wishes to avail the discounts, please contact the customer care department.
    4. Clients are eligible for Friends and Family Discount only when they subscribe to a new or renew a plan together.

 

  1. DELIVERY POLICY
    1. We deliver across major cities of UAE
    2. Delivery is to be based on the agreed start date, location and timing.
    3. There are 4 different delivery time slots: Morning (4:30-7:30), Mid-Day (9-1), Afternoon (2-6) or Evening (6-10). Exact timing cannot be specified as it will depend on your delivery location. Please visit your Web Portal or the nearest branch to confirm your delivery time.
    4. In case of any requested changes to the delivery time or location, must be made 2 business days in advance.
    5. If client is unavailable to receive or return their cooler bag. Our delivery team will leave it outside the specified location for collection. If left outside, we cannot be held responsible for any missing item or damages to the bag nor the food (including spoilage).
    6. There will be no deliveries on Sunday. If client wish to cover a 7 day meal plan, we will send two boxes on Saturday.
    7. (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

 

  1. COOLER BAGS AND REFUNDABLE POLICY
    1. A refundable deposit of AED 150 is charged for the Cooler bag at the start of the program. Refund can be collected in Slim’n Lite office at the end of the program.
    2. The deposit fee will be NONREFUNDABLE if:

                                          i.     The bags are not returned on a daily basis to the delivery driver.

                                         ii.     The bag is returned in poor condition

                                       iii.     The bag is lost or damaged

  1. Cooler bag deposit needs to be collected within 3 months from the last box delivered.
  2. Cooler bags deposit MUST be collected in cash only from the nearest branch.

 

  1. FOOD CONSUMPTION AND STORAGE
    1. All meals must be refrigerated once received
    2. Only the lunch container and the soup containers are microwave-safe.
    3. Only uncut fruits require washing prior to consumption.
    4. For best results on health goals, do not skip or exchange meals before consulting with your dietitian.
    5. All meals are labeled with dish name, meal type, (breakfast, lunch, dinner, salad, desert, snack, soup), calorie count and production date.
    6. If there are ingredients removed from the dish due to dislikes and allergies the calorie counts and macronutrients may change.
    7. Avoid adding the following items to your meal plan without consulting with your dietitian.

                                          i.     Juices: fresh or canned

                                         ii.     Carbonated beverages: colas, sodas, iced tea etc.

                                       iii.     Extra fruits, nuts (raw or salty), chocolate, cake, candy, popcorn etc.

                                       iv.     Extra dairy: milk, yogurt, Laban, flavored milk, fruit yogurt, evaporated milk etc.

  1. For more information, please refer to program tips and advice document.

 

  1. DISLIKES AND MEDICAL CONDITIONS
    1. All meals are customized as specified by your dietitian (calorie and macronutrient advise).
    2. Meal plans can be customized according to prior mentioned dislike, allergy, preference or limitations mentioned by the client. We will not assume any liability or adverse reaction to food consumptions with a dislike or allergen that was not communicated to us in advance. We highly recommend you to disclose all medical conditions, allergens, dislikes or specifications related to food before beginning with the plan.
    3. Our kitchen does not have a dedicated section to avoid cross contamination for specific allergens. However the team is well trained to ensure separation for intolerants and allergen ingredients to reduce health risks.

 

  1. NUTRITION CONSULTATION
    1. Dietitian may include, licensed dietitians or trainees under the supervision of licensed dietitians.
    2. Client responsibilities include:

                                          i.     Client must discuss the dietary changes with their physician if they are in any kind of medical care and should not discontinue any prescribed medication.

                                         ii.     Client must inform the dietitian of any medical care and should continue with medical supervision during the course of the meal plans.

                                       iii.     If a client experiences any medical issues, concerns or impacts on health during the course of their meal plans, they should stop the plan immediately, inform the dietitian and pursue medical attention.

                                       iv.     Clients should arrive 15 minutes early to their scheduled appointment to avoid any delays as they are booked in advanced. A consultation may take approximately 30-45 minutes.

 

  1. MEAL PLAN
    1. Client must pause or request meal changes 2 business days in advance by contacting customer care department or through web portal dashboard.
    2. The changes can include: Pause, meal change or substitute, removing an ingredient, adding preferences or removing dislikes.
    3. According to meal commitment, exercise routine and client general health status, weight loss, weight gain, or weight maintenance varies between one individual to another.
    4. If client fails to send the menu selection according to the deadline specified on the menu, despite of reminders, the client’s dietitian holds complete right to select their menu according to their record of food likes and dislikes.
    5. Every week, a new menu is sent in the cooler bag and by the email.
    6. We recommend our clients to commit to their meal plans as advised and scheduled. However, the clients must seek out dietitian consultation if there is any reason that may hamper their discussed goals.

 

  1. CANCELLATION & REPLACEMENT POLICY
    1. We prefer all our clients to complete their meal plans. In cases where client requests to cancel the plan, the remaining days will be transferred to a third party recommended and confirmed by the client

 

  1. REFUND/ RETURN POLICY
    1. We have a nonrefundable policy of the meals. Refunds are not allowed except in medical emergencies supplemented with a doctor’s note.
    2. Refunds will be done only through the Original Mode of Payment

 

  1. GOVERNING LAW AND JURISDICTION
    1. The courts of Abu Dhabi, United Arab Emirates have jurisdiction on any claim or related the use of our service and products.
    2. The courts of Abu Dhabi, United Arab Emirates have jurisdiction on any disputes or claim arising or in connection with these terms and conditions are subject matter or formation including non-contractual disputes or claims.
    3. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

 

 

 

  1. CUSTOMER CARE ASSISTANCE

Clients can get in touch with us via phone, email, WhatsApp, message, web inquiry or visiting nearest branch at least 2 business days prior for any of the following:

                                                  i.     To begin a new Slim’n Lite  package

                                                ii.      To renew your existing package

                                               iii.     To  pause or restart your current package

                                              iv.     To change the delivery location

                                                v.     To select or change your  menu

                                              vi.     To update your food preferences.

PRIVACY POLICY

  1. PRIVACY POLICY
    1. We may store your personal information such as name, contact information, email, age, weight, nationality, and body composition analysis etc.
    2. Client agrees that we have the right to store and use the data to respond to queries client may have regarding the plan, forward reminders, surveys, or send information for latest products, services and/or discount offers, marketing purposes etc.
    3. We only share client delivery information to our logistics service provider. They are obligated to protect client information and will not sell or use it for any promotions.
    4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

 

 

  1.  CONTENT STANDARDS
    1. Client agrees to

                                                  i.     comply with these rules when sending us any material, information or content

                                                ii.      provide accurate and comply with applicable law in the United Arab Emirates

  1. The contributions must not

                                                  i.     Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

                                                ii.      infringe any copyright, database right or trademark of any other person;

                                               iii.     be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;

                                              iv.     be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;

                                                v.     be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or

                                              vi.     Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

  1. TRADEMARK AND COPYRIGHT INFORMATION

All content on this website including text, design, graphics and pictures are owned by us. Using them including replicating, reproducing, downloading, distributing for advertising or broadcasting is strictly prohibited and will be considered plagiarizing.

 

  1. LIMITATION OF LIABILITY

We have taken every care in the preparation of our Products, Services and collaterals. If we are informed of any inaccuracies on any of them we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Product, Service, Collaterals, and/or any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability which cannot be excluded or limited under applicable law.

Your access to and use of our Products and Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients and others who access Slim’n Lite.

If you have any queries or disagree with the Terms please contact us at dubai@slimandlite.ae

 

For official use only

A8, Kizad, Abu Dhabi ,
P.O Box 44626
United Arab Emirates

Vinay Sharma
Treasury Section Head
00971529979868

 

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